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Maintenance & Customer Service

Amarel > Maintenance & Customer Service


The department provides maintenance and technical support services of complex systems, for customers in the security and civil sector in Israel and abroad. Department’s employees are mechanic engineers, practical engineers and technicians with maintenance and operating backgrounds, rich and diverse practical experience.


The department specializes in requirements analysis and defining systems maintenance policy, including actual execution. The teams provide professional support services from field level to lab level, in order to maintain continuous intact activity of the product, including mobility, storage and issuance of spare parts.


In addition, the department employs an independent staff, professional and trained, providing maintenance services for systems and test equipment in the fields of:
pneumatics and mechanics, optics and electronics, electro-optics and more.

Customers Service

In recent years the department began operating a professional designated support center used continuously for products after the stages of purchase and implementation. The center is a single customer’s connecting link who handles customers’ relations to scattered professional authorities of the manufacturer: development and production, acquisition and supply, maintenance, upgrades, quality control and more